Veterans Health Administration Survey of Veteran Enrollees' Health and Use of Health Care (VHASOE)
The Veterans Health Administration's Chief Strategy Office (CSO) is conducting the 2026 VA Survey of Veteran Enrollees' Health and Use of Health Care (VHASOE), a national survey that aims to provide critical and essential information on Veteran utilization of health services. This information supports annual VHA projections of enrollment, utilization, and expenditures, and allows VA to better anticipate Veterans' health care needs. Survey results are used to help improve VA Health Care services and provide better programs for the Veterans who need them.
The VA's web page for the study can be found at Chief Strategy Office – Veterans Health Administration. This study has been conducted every year since 1999.
The VHASOE survey will be available to selected Veterans and their designees beginning August 14, 2026 and will remain open through October 2, 2026.
Enrolled Veterans selected for the survey will receive an invitation letter by mail that provides information about the survey and informs them where and how to access the survey. Participation in the survey is voluntary. In total, the survey will collect information on a random sample of at least 42,000 Veterans in 2026 who are enrolled in VA Health Care.
Selected Veterans or their designee will be invited to complete the survey either online or by paper and return it in a provided postage-paid envelope. Selected Veterans or their designees can also complete the survey by phone by calling the VHASOE Help Desk at 833-941-8333.
To access the survey, click here https://surveys.reconmr.com/S2/1/VAEnrollee2026/
The VHASOE Help Desk is manned between 9AM and 9PM Eastern Time Monday through Friday. Help Desk agents are available to assist Veterans or their designees with questions concerning the VHASOE. Voicemails requesting a call can be left after hours and will receive a return call within 1 business day. Similarly, a Veteran or their designee can email the Help Desk at questions@VHASoE.org to request a call or response by email.
Frequently asked questions about the survey have been documented and answered in the attached English and Spanish language FAQs for your reference. These FAQs are available as PDFs below.
The 2026 Survey of Enrollees is being conducted on behalf of VHA by ReefPoint Group and its partner Vistra Federal. Both are service-disabled, Veteran-owned small businesses. Your support for this survey will help ensure that the VA provides the best care possible for Veteran enrollees where it is needed and when it is needed.
Thank you for your assistance with this project.