With a commitment to serving those who serve front of mind, ReefPoint Group mobilized a multidisciplinary team comprised of clinicians, health systems engineers, process improvement engineers, and data scientists, to tackle the challenge head-on. We dedicated over 1,000 hours to interviews and observations and reviewed more than 500,000 data points from clinical and business IT systems.
Our data-driven analysis identified critical areas for improvement, from streamlining mouse clicks to refining hospital admissions standard operating procedures. In collaboration with ED executives, staff, and clinicians, we devised and implemented initiatives to redesign systems and engineer new business processes. These initiatives addressed challenges in registration and triage, patient flow, design of patient care teams, ancillary services. They also tackled issues of resource prioritization, allocation, and utilization, including staffing and scheduling.